Refund policy

Effective Date: September 4, 2026

Thank you for purchasing from MUNANCIAPONS MARKETING LLC. We sell downloadable digital ebooks in PDF format, including guides covering fish farming, biofloc fish farming, profitable fish farming, lobster farming, and sustainable lobster farming.

Because our products are digital products delivered electronically, we have a specific refund policy for digital purchases.

1. Digital Products

All ebooks sold through our website are digital products. After completing your purchase, you may receive immediate access to or a download link for the purchased ebook in PDF format.

Our products include, but are not limited to:

  • Ebook – Fish Farming for Beginners
  • Ebook – Biofloc Fish Farming
  • Ebook – Profitable Fish Farming
  • Ebook – Lobster Farming for Beginners
  • Ebook – Sustainable Lobster Farming

2. Refunds

Due to the nature of digital products, all ebook sales are generally final and non-refundable once the ebook has been downloaded or accessed.

We do not normally provide refunds for:

  • Change of mind after purchase
  • Accidental purchases
  • Failure to read the product description before purchasing
  • Lack of interest in the ebook after purchase
  • Failure to use or read the ebook
  • Purchasing the wrong ebook
  • Personal preferences regarding the content, writing style, or format

3. Damaged, Corrupted, or Inaccessible File

If you purchase an ebook and the PDF file is corrupted, defective, incomplete, or cannot be accessed due to a technical issue, please contact us.

We will make reasonable efforts to resolve the issue by providing:

  • A replacement PDF
  • A new download or access link
  • Another appropriate solution

Please contact us within 7 days of your purchase and provide your order details so that we can locate your purchase and assist you.

4. Duplicate Charges

If you believe you were charged more than once for the same ebook due to a technical or payment-processing error, contact us as soon as possible.

After verifying the duplicate transaction, we will review the situation and, where appropriate, issue a refund for the duplicate charge.

5. Unauthorized Transactions

If you believe your payment method was used without your authorization, please contact us immediately.

We may request transaction information necessary to investigate the claim. Unauthorized-payment disputes may also need to be handled through your payment provider or financial institution.

6. Refund Requests

If you believe you qualify for an exception under this policy, contact us with the following information:

  • Full name
  • Email address used for the purchase
  • Order number
  • Name of the ebook purchased
  • Date of purchase
  • Description of the problem

We will review your request and respond as soon as reasonably possible.

7. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

8. Contact Us

If you have any questions regarding this Refund Policy or experience a problem with your ebook purchase, please contact us:

MUNANCIAPONS MARKETING LLC
1500 N GRANT ST STE R
DENVER, CO 80203, USA

EIN: 42-4896890
Phone: +1 505 207-9425
Email: contact@munanciapons.com

We are committed to providing customers with reliable digital products and reasonable assistance when technical problems prevent access to a purchased ebook.